A valuable tool for businesses to effectively communicate with their customers, WhatsApp Business from Meta offers a range of features that can help your business thrive.
- Business Profile: Create a comprehensive profile to provide important information such as your website, location, and contact details, making it easier for customers to find you.
- Business Messaging Tools: Improve your responsiveness by utilizing Away messages to set expectations when you're unavailable.
- Landline/Fixed Number Support: Use WhatsApp Business with a landline or fixed phone number, allowing customers to message you directly. Verification is done through a phone call.
- Run Both WhatsApp Messenger and WhatsApp Business: Install both apps on the same phone but ensure each has its own unique phone number.
- WhatsApp Web: Streamline your customer responses by managing messages directly from your computer's browser.
WhatsApp Business is an extension of WhatsApp Messenger and encompasses all its sought-after features, including multimedia sharing, free calls* and international messaging*, group chat functionality, offline messages, and much more.
*Data charges may apply. Contact your service provider for further information.
We value your feedback and are eager to hear from you. Should you have any questions, concerns or suggestions, please don't hesitate to reach out to us at smb-iphone@support.whatsapp.com
Overview
WhatsApp Business is a Freeware software in the category Business developed by WhatsApp Inc..
The latest version of WhatsApp Business is 24.13.79, released on 07/04/2024. It was initially added to our database on 09/07/2023.
WhatsApp Business runs on the following operating systems: Android/iOS.
Users of WhatsApp Business gave it a rating of 5 out of 5 stars.
Pros
- Provides a professional business profile separate from personal account
- Allows automated replies for frequently asked questions
- Enables use of labels for easy organization of conversations
- Integrates with WhatsApp web for easy desktop access
Cons
- Limited messaging capabilities compared to other business communication tools
- Does not support integration with third-party apps for additional functionality
- May not be as robust for larger businesses with complex customer service needs
FAQ
What is WhatsApp Business?
WhatsApp Business is a version of WhatsApp designed specifically for small business owners to connect with their customers more effectively.
Is WhatsApp Business free to use?
Yes, WhatsApp Business is free to download and use. However, data charges may apply based on your mobile plan.
Can I use WhatsApp Business with my existing WhatsApp account?
No, you cannot use the same phone number for both WhatsApp and WhatsApp Business. You need a separate number for your business account.
What features does WhatsApp Business offer?
WhatsApp Business offers features like quick replies, automated greetings, away messages, business profiles, and messaging statistics.
How can I create a business profile?
To create a business profile, download the WhatsApp Business app, register your phone number, and complete your profile by adding information like your business name, address, description, email, and website.
Can I use WhatsApp Business to send promotional messages?
You can send promotional messages using WhatsApp Business, but you must ensure that recipients have opted in to receive such communications.
Is there a limit on the number of messages I can send on WhatsApp Business?
There is no hard limit on the number of messages; however, excessive messaging can lead to temporary restrictions on your account.
Can customers reach out to me on WhatsApp Business?
Yes, customers can reach out to your business profile using the standard chat functionality within the app.
What types of businesses can benefit from using WhatsApp Business?
Any small or medium-sized business that seeks to improve customer engagement and support can benefit from using WhatsApp Business.
Is customer support available for users of WhatsApp Business?
Yes, WhatsApp provides support for business users through their official website and in-app help options.
Screenshots (Click to view larger)
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